WhatsApp CRM & Broadcast Platform

Send smarter. Respond faster.
Convert more.

ReachFlow is a multi-tenant WhatsApp CRM and bulk broadcast platform built on the official Meta WhatsApp Business API. Manage conversations, run campaigns, and automate engagement — all from one dashboard.

Built on Official Meta API · No per-message markup · Full data ownership

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Core Modules
Real-time
Real-time Inbox
Unlimited Campaigns
Ready
Multi-Tenant Ready
What ReachFlow does

Built for the entire WhatsApp lifecycle

From the first inbound message to the last campaign broadcast — ReachFlow handles every step so your team focuses on conversations, not tools.

Engage & Respond

Unified team inbox with real-time conversation management. Assign agents, track response times, and never miss a customer message across your entire WhatsApp operation.

Broadcast & Nurture

Send bulk WhatsApp campaigns to segmented audiences using Meta-approved templates. Set up time-delayed drip sequences that nurture contacts automatically.

Automate & Scale

Build visual automation workflows triggered by keywords, events, or schedules. Route conversations to the right agent. Let the system handle the repetitive work.

Core Features

Everything your WhatsApp team needs

13 modules built and production-ready. No half-baked features, no bloatware.

Core

Inbox

Unified team inbox with conversation assignment, real-time message sync, and agent presence indicators. Every WhatsApp conversation in one place with full context.

  • Real-time message sync via WhatsApp Business API
  • Conversation assignment to specific agents
  • Agent presence and online status indicators
  • Message read receipts and delivery status
  • Rich media support — images, documents, audio, video
  • Conversation search and filter by status, agent, label
Core
Module
Real-time message sync via WhatsApp Business API
Conversation assignment to specific agents
Agent presence and online status indicators
Message read receipts and delivery status
Campaigns

Broadcast Campaigns

Send bulk WhatsApp messages to segmented contact lists using Meta-approved templates. Schedule campaigns, track delivery rates, and analyze engagement in real time.

  • Bulk messaging to segmented contact lists
  • Campaign scheduling with timezone support
  • Per-campaign delivery, read, and reply analytics
  • Template variable personalization per contact
  • Audience segmentation by labels, stages, and custom fields
  • Campaign duplication and re-send to unopened
Campaigns
Module
Bulk messaging to segmented contact lists
Campaign scheduling with timezone support
Per-campaign delivery, read, and reply analytics
Template variable personalization per contact
CRM

Contact CRM

Full contact database with labels, lead stages, custom fields, notes, and a complete conversation history. Everything you need to know about a contact in one view.

  • Contact profiles with phone, email, and custom fields
  • Labels and lead stage tracking per contact
  • Complete conversation history per contact
  • Notes and internal comments on contact profiles
  • Bulk import via CSV with field mapping
  • Contact merge and deduplication tools
CRM
Module
Contact profiles with phone, email, and custom fields
Labels and lead stage tracking per contact
Complete conversation history per contact
Notes and internal comments on contact profiles
Automation

Automation Builder

Drag-and-drop workflow builder for creating multi-step automations. Trigger flows based on keywords, contact events, or time schedules. No code required.

  • Visual drag-and-drop workflow editor
  • Trigger on keyword, contact event, or schedule
  • Conditional branching with if/else logic
  • Actions: send message, assign agent, add label, update field
  • Delay nodes for timed follow-up sequences
  • Execution history and per-workflow analytics
Automation
Module
Visual drag-and-drop workflow editor
Trigger on keyword, contact event, or schedule
Conditional branching with if/else logic
Actions: send message, assign agent, add label, update field
Templates

WhatsApp Templates

Create, manage, and sync Meta-approved message templates directly inside ReachFlow. Submit templates for approval, track status, and use them across campaigns and automations.

  • Create and submit templates to Meta for approval
  • Real-time sync of template approval status
  • Template categories: marketing, utility, authentication
  • Variable placeholders with sample values
  • Header media support (image, video, document)
  • Template usage analytics across campaigns
Templates
Module
Create and submit templates to Meta for approval
Real-time sync of template approval status
Template categories: marketing, utility, authentication
Variable placeholders with sample values
Analytics

Analytics Dashboard

Campaign delivery and read rates, agent response times, conversation volume trends, and CSAT scores — all in one dashboard. Make data-driven decisions about your WhatsApp operations.

  • Campaign delivery, read, and reply rate tracking
  • Agent response time and resolution metrics
  • Conversation volume trends over time
  • CSAT score tracking and trend analysis
  • Per-agent performance leaderboard
  • Exportable reports for stakeholder sharing
Analytics
Module
Campaign delivery, read, and reply rate tracking
Agent response time and resolution metrics
Conversation volume trends over time
CSAT score tracking and trend analysis
Surveys

CSAT Surveys

Auto-send customer satisfaction surveys after conversation resolution. Collect ratings, track scores per agent, and identify service quality trends across your team.

  • Automatic survey trigger on conversation close
  • 1-5 star rating collection via WhatsApp
  • Per-agent CSAT score tracking
  • Survey response rate analytics
  • Configurable survey message templates
  • CSAT trend reports over custom date ranges
Surveys
Module
Automatic survey trigger on conversation close
1-5 star rating collection via WhatsApp
Per-agent CSAT score tracking
Survey response rate analytics
Routing

Auto-Assignment

Rule-based conversation routing that assigns incoming chats to the right agent automatically. Round-robin, load-balanced, or skill-based — configure the strategy that fits your team.

  • Round-robin assignment across available agents
  • Load-balanced routing based on active conversations
  • Skill-based routing by department or expertise
  • Auto-assignment rules based on contact labels
  • Manual override and transfer between agents
  • Assignment audit log for accountability
Routing
Module
Round-robin assignment across available agents
Load-balanced routing based on active conversations
Skill-based routing by department or expertise
Auto-assignment rules based on contact labels
Sequences

Drip Sequences

Time-delayed message sequences that nurture contacts over days or weeks. Enroll contacts manually, via automation, or from campaign engagement. Stop on reply.

  • Multi-step message sequences with configurable delays
  • Enrollment via manual action, automation, or API
  • Auto-stop on contact reply
  • Per-step delivery and engagement analytics
  • Sequence duplication and template reuse
  • Contact-level enrollment status tracking
Sequences
Module
Multi-step message sequences with configurable delays
Enrollment via manual action, automation, or API
Auto-stop on contact reply
Per-step delivery and engagement analytics
Rules

Keyword Rules

Trigger auto-replies or workflow actions based on incoming message keywords. Define exact match or contains rules. Route conversations, send templates, or assign agents instantly.

  • Exact match and contains keyword detection
  • Auto-reply with text or template messages
  • Trigger workflow automations on keyword match
  • Route to specific agent or department
  • Priority ordering for overlapping rules
  • Keyword analytics — match frequency and outcomes
Rules
Module
Exact match and contains keyword detection
Auto-reply with text or template messages
Trigger workflow automations on keyword match
Route to specific agent or department
Snippets

Canned Messages

Pre-saved response snippets that agents can insert with a single click. Organize by category, search instantly, and maintain consistent messaging across your team.

  • Create reusable message snippets by category
  • Quick-insert with search and keyboard shortcut
  • Rich text and media attachment support
  • Team-wide and personal snippet libraries
  • Usage analytics per snippet
  • Snippet sharing across tenant teams
Snippets
Module
Create reusable message snippets by category
Quick-insert with search and keyboard shortcut
Rich text and media attachment support
Team-wide and personal snippet libraries
Developer

API Access & Webhooks

Full REST API for programmatic access to contacts, conversations, campaigns, and templates. Outbound webhooks for real-time event notifications to your own systems.

  • RESTful API with token-based authentication
  • Webhook events for messages, status changes, and more
  • API documentation with request/response examples
  • Rate limiting with configurable thresholds
  • Webhook retry logic with exponential backoff
  • API usage analytics and quota tracking
Developer
Module
RESTful API with token-based authentication
Webhook events for messages, status changes, and more
API documentation with request/response examples
Rate limiting with configurable thresholds
Integration

Native LeadFlow CRM Sync

ReachFlow connects directly with LeadFlow CRM for bi-directional data sync. Every WhatsApp conversation, contact update, and campaign engagement flows back into your sales pipeline automatically.

Map custom fields, sync lead stages, auto-create leads from new WhatsApp conversations, and enroll leads into drip sequences — all without manual data entry.

Bi-directional Sync
Contact sync to LeadFlow leads
Stage mapping across platforms
Custom field mapping
Real-time sync on events
Auto Actions
Auto-create leads from WhatsApp
Enroll leads in drip sequences
Update lead stages on reply
Log WhatsApp activity on timeline
Trigger LeadFlow workflows
Who it's for

Built for teams that run on WhatsApp

Educational Institutions & Coaching

Send admission updates, class schedules, fee reminders, and exam notifications to thousands of students and parents via WhatsApp.

D2C Brands & E-commerce

Run WhatsApp marketing campaigns, send order updates, collect reviews, and drive repeat purchases with targeted broadcasts.

Sales Teams & Lead Management

Manage inbound WhatsApp leads with real-time inbox, auto-assignment, and CRM sync. Never lose a conversation.

Startups Replacing Expensive Tools

Switch from WATI, Respond.io, or AiSensy. Get more features, no per-message markup, and full data ownership.

Agencies & White-Label Providers

Multi-tenant architecture lets you manage multiple clients from a single dashboard. White-label ready for agency branding.

Comparison

Why teams switch to ReachFlow

More features, no per-message markup, and full data ownership — at a fraction of the cost.

CompetitorTheir PricingReachFlow Advantage
WATI
$49 - 299/mo
Per-conversation pricing, limited automation, no self-hosting option
Respond.io
$79 - 299/mo
Complex pricing tiers, steep learning curve, limited broadcast features on lower plans
AiSensy
$19 - 99/mo
Per-message markup, limited CRM features, no workflow builder
Zoko
$34 - 299/mo
E-commerce focused, limited team collaboration, no multi-tenant support
ReachFlow
Contact us
No per-message markup · Self-host option · Full API · Multi-tenant
Pricing

Simple, transparent plans

Every plan includes the core WhatsApp inbox. Upgrade for more agents, more automations, and more power.

For small teams

Starter

Contact us

Everything you need to start managing WhatsApp conversations and run your first campaigns.

  • 1 WhatsApp number
  • Team inbox with assignment
  • Broadcast campaigns
  • Contact CRM with labels
  • WhatsApp template management
  • Basic analytics
  • Up to 3 agents
Get Started
Most Popular
Most Popular

Growth

Contact us

For growing teams that need multi-agent support, automations, and deeper analytics.

  • Everything in Starter
  • Unlimited campaigns
  • Automation builder (up to 10 workflows)
  • Drip sequences
  • Keyword rules & auto-replies
  • CSAT surveys
  • Canned messages
  • Auto-assignment routing
  • Advanced analytics
  • Up to 15 agents
Get Started
For large organizations

Enterprise

Contact us

Full power. Multi-tenant, white-label, API access, and unlimited everything.

  • Everything in Growth
  • Multi-tenant management
  • White-label branding
  • Full REST API access
  • Outbound webhooks
  • Unlimited workflows
  • Priority support
  • Unlimited agents
Contact Sales

Self-Hosted Option

Deploy ReachFlow on your own infrastructure. Full data ownership, no vendor lock-in, complete control.

Talk to Us
Built on solid ground

Enterprise-grade infrastructure

without the enterprise price

Application Layer
Modular service architecture
API Engine
RESTful with versioned endpoints
Real-Time Engine
Persistent WebSocket connections
Job Orchestration
Distributed task queue system
Data Layer
Relational store with full ACID
Caching & State
In-memory key-value store
File & Media
Object storage with CDN delivery
Infrastructure
Container-orchestrated deployment

Every tenant's data is isolated. Token-based authentication with automatic rotation. Industry-standard credential protection. Signed webhook payloads. Full audit trail on every system action.

Security you can trust

Identity & Access

Multi-factor authentication with role-based access control

Credential Protection

Industry-standard password hashing with salt rotation

API Security

Token-based auth with automatic refresh and revocation

Webhook Integrity

Signed payloads with HMAC verification on all outbound hooks

Traffic Control

Rate limiting and request throttling per tenant and endpoint

Data Isolation

Complete tenant-level data separation with row-level security

Network Perimeter

Reverse proxy with TLS termination and DDoS protection

Compliance Controls

Full audit trail on every action with data retention policies

Ready to own your WhatsApp
channel?

Connect your WhatsApp Business API, set up your team inbox, and start broadcasting to your audience today. No per-message fees. No vendor lock-in.

No credit card required · Cancel anytime · Full data ownership